Old inactive users receiving Security check emails - business settings changed

Also one note, when I try to access my.MYOB users - it gives me this message "The login details provided do not have access to my.MYOB; please try again or call our MYOB Customer Service Team." - not sure if this is any help

Hi robmcm1,

Thank you for your post.

This issue you're experiencing is indeed complex and requires a more in-depth investigation. We need to gather more information to fully understand the situation and provide an appropriate solution.

Deleting a user is a sensitive action that needs to be communicated with the primary contact. Therefore, we kindly ask you to contact us directly. You can also reach out to our virtual assistant, MOCA, on our website for immediate assistance.

Regarding the message you're receiving when trying to access my.MYOB, this might be related to the issue, and we will need to look into this as well.

Please get in touch with our support team at your earliest convenience so we can assist you further.

Cheers,

Princess

Hello, I am also having a similar problem. the ex user has been deleted from the permissions list but has still been receiving notifications to system changes - employee additions/changes.

Hi spidermonkey,

Thanks for adding to the post. If the former user has already been removed from the permissions list but is still getting the security check emails, their email address may still be linked to the file in our system. Because this needs a check of the account and user details, the primary contact or file owner will need to get in touch with our team and ask for the email address to be removed completely. I can see that you’ve submitted a support ticket, so you can either wait for our team to get in touch, or reach out through the other support options available on our website.

Cheers,

Princess