Old subscription
Hello, is there a way to locate an old MYOB subscription for which payment has ceased? I am a bookkeeper and the old bookkeeper for the company I want to access has pretty much disappeared and faile...
Forum Discussion
Hello, I used online chat with a real support person and they advised that without the Client ID or Serial # of the old subscription there was no way to locate the account. Is there anyway the subscription can be located using ABN etc? Thank you, Fiona
Hi BluePixie,
Thanks for your response. I suggest contacting the previous owner of the file first and then reaching out to our support team. They can locate the old file using the owner's or admin's email login. If they are unable to find the file using the ABN number, please feel free to start a new post with any further queries, and we'll be happy to assist you.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
