Forum Discussion

SuFish1's avatar
SuFish1
Experienced User
2 years ago

one of my businesses has disappeared

In the last few days one of ny businesses has disappeared. My personal myob and one other business is fine but one has gone. What do I do? I really don't want to be on the phone for two hours to find out. Please may that not be the only way to resolve this..

  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi SuFish1 


    Would you mind giving that MYOB Business a try now? We have made some changes to your account.

    If you are still impacted, knowing if other users such as the "info" email address listed under Annette can see and open that MYOB Business would be ideal.

  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi SuFish1 

     

    Just checking the company files you do have access to (according to your Community Forum login), I was unable to find any particular reason why a business would not be able to be seen.

    So we can investigate in more detail would you mind confirming the business name that is not longer showing and/or the last four digits of the serial number (if known). Also, knowing if you have been invited using the same email address that you use to log into the Forum with would be ideal as well.

    • SuFish1's avatar
      SuFish1
      Experienced User
      2 years ago

      Hi sorry for the delay in replying. The business hasn;t come back.

       

      The name is Shoalhaven Health and Arts Association. Should be the same email address.

       

      Thanks for your help with this...Su

      • Steven_M's avatar
        Steven_M
        Former Staff
        2 years ago

        Hi SuFish1 


        Would you mind giving that MYOB Business a try now? We have made some changes to your account.

        If you are still impacted, knowing if other users such as the "info" email address listed under Annette can see and open that MYOB Business would be ideal.

    • SuFish1's avatar
      SuFish1
      Experienced User
      2 years ago

      Steven_M  Just posting my response again, was hoping you would help further with the disappearing business...Su

       

      Hi sorry for the delay in replying. The business hasn;t come back.

       

      The name is Shoalhaven Health and Arts Association. Should be the same email address.

       

      Thanks for your help with this...Su

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