Forum Discussion

Marleen1984's avatar
12 days ago

Pay Run

Everytime I log in to MYOB business, it goes to the community site rather than tasking me to the Pay roll page to complete a transaction. I have logged in perfectly a fortnight ago.

2 Replies

  • I did clear the browser cache, The problem still persisting. I'll try to use the link now.

    Thank you. It works now. Why it happened in the first place please. Do I need to go through the same process every time I need to log in? Thank you again for getting me out of my misery for the last 1.5 hours

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    12 days ago

    Hi Marleen1984,

     

    That definitely doesn’t sound right, especially if it was working fine for you a fortnight ago. A good first step is to clear your browser cache, then try logging in again by typing app.myob.com directly into your browser address bar instead of going through a saved page or old link. If it’s still happening after that, you can directly reach out to our live chat team by connecting through our virtual assistant, MOCA.

     

    Cheers,

    Princess