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Robbocj's avatar
Robbocj
Member
9 months ago
Solved

Changed login email and now getting an error

Hi,   I changed my login email address in my.MYOB and now when I try to login to MYOB Business I get asked to "Link a User ID to your MYOB account". I try to link to my new email address and I am g...
  • Robbocj's avatar
    Robbocj
    9 months ago

    Hi Earl,

     

    I solved my issue. When I got to the "Link a User ID to your MYOB account" screen I logged in as "Admin" and left the password blank.

     

    Thanks

    Robbocj

Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi Robbocj,

Really appreciate you giving those troubleshooting steps a go! Since you’re still running into the same error when trying to link your new email, the best next step would be to reach out directly to our team. They’ll be able to dig a bit deeper and help get everything sorted for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Robbocj's avatar
Robbocj
Member
9 months ago

Hi Earl,

 

I solved my issue. When I got to the "Link a User ID to your MYOB account" screen I logged in as "Admin" and left the password blank.

 

Thanks

Robbocj

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi Robbocj,

    That’s awesome news, glad to hear you were able to sort it out! If any other questions pop up or if you run into something else, feel free to start a new post. One of us will be happy to help out!

    Regards,
    Earl

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