Urgent Help Needed Online Payments Deactivated & No Payout Received Since 14th Feb

Question

Hi all,&nbsp;I'm a new MYOB user. After using it for just a couple of days, my online payment feature was suddenly deactivated.&nbsp;14th I receive last payment from customer, but I still haven’t received any payout,as the funds are currently stuck,this is affecting my ability to provide service to my clients.&nbsp;I’ve called customer care every day and spent hours on the phone, but unfortunately, I still haven’t received a clear explanation&nbsp;What steps I need to take to resolve this&nbsp;Has anyone experienced something similar? Any advice from experienced MYOB users or experts would be greatly appreciated.

earl_hd · Answer

Hi salmanxyz,Thanks for the detailed information and screenshots, they’re super helpful. I can see on our end that your account has just applied for Online Payments. Do you have an invoice link for this so we can check it further on our side?Looking forward to hearing from you soon!&nbsp;Regards,Earl

earl_hd · Answer

Hi salmanxyz,Thanks for confirming. I've sent you a private message, kindly check your inbox.Regards,Earl

salmanxyz · Answer

I give you reply.Please check and give me a solution.It hamper my mental health and causing problem for visa lodge for my customers.please give me a solution

salmanxyz · Answer

what you saw is myob solo, I've other myob also.Please check on my myob business

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Urgent Help Needed Online Payments Deactivated & No Payout Received Since 14th Feb

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