Urgent: Stuck in "Something went wrong, select a business" loop after sudden crash
Attention: MYOB support
I was actively working in my file on my Mac via a web browser when the system crashed without warning. It immediately began failing to log my data and took me to the error screen: "Something went wrong... Select a business and try again."
I have thoroughly troubleshooted this on my end to isolate the issue:
- Tested via a fresh Incognito / Private browser window (same error).
- Tested on a completely different web browser (same error).
- Tested by logging in on a mobile device (same error).
- Performed a deep log out and left the file completely alone for over 10 minutes to allow the server heartbeat timer to clear, but the error persists.
- The MOCA help chatbot is also crashing and won't load for me.
Because this error is happening across all devices and browsers, my cloud file session appears to be completely locked or stuck in a "ghost state" on the backend.
Could a moderator or technician please manually clear/terminate my active user session on the server so I can log back into my business file?
Thank you.
