Forum Discussion

Tasqua's avatar
Tasqua
Experienced Cover User
2 years ago

When you downgrade does the current accounts, history flow to downgraded file

WE ARE LOOKING TO MOVE FROM ACCOUNTRIGHT PREMIER AS WE HAVE A FEW COMPANIES AND NOW AT $170 PM FOR EACH FILE IN THE CLOUD , THIS IS COSTLY. JUST WANT TO KNOW, DOES THE HISTORY AND INFORMATION ALREAD...
Tasqua's avatar
Tasqua
Experienced Cover User

Hi Doreen

The Myob company files that are on the network/server can these been changed at any time to the cloud and is the two-step authenication  in place.

Regards

Gill

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi Tasqua 

 

Please let me know if you still further assistance with this concern. We'll be happy to help.

 

Best regards,

Doreen

  • Tasqua's avatar
    Tasqua
    Experienced Cover User
    2 years ago

    Hi Doreen

    I have sent another message through.

    We want to move 4 files from AccountRight Premier to AccountRight Plus (we do not use the foreign currencies), but quite honestly its a mind field to sort through.

    The form that they say to fill in doesnt show wanting to move MYOB Program file from .....to MYOBProgram.....

    I presume this can be done as these files are in the cloud so there should be no disruption for working on????

    I need this sorted before they charge the $170 per month for each file. 

    It would be great if you could actually speak with someone about this in Australia.

    Thanks for your help.

    Regards

    Gill

    • gavin12345's avatar
      gavin12345
      Ultimate User
      2 years ago

      Hi Tasqua 

       

      I agree, the forms and website are difficult to navigate and find what you need.

       

      FYI if you have 4 files on Premier (each subscription allows for 2 files) you will need 2 Premier subscriptions. 

       

      If you change then to Plus, you will need 4 Plus subscriptions. While dearer, the Premier subscription is better value than 2 Plus subscriptions.

       

      If changing to Plus works better for you and MYOB 'hesitates' to change the files from Premier to Plus, get back to me. It can be done, despite what they may tell you.

       

      Regards

      Gavin

      • Tasqua's avatar
        Tasqua
        Experienced Cover User
        2 years ago

        Hi Gavin

        I am so frustrated at present with MYOB.

        We transferred 3 files off the cloud back to our server. (Account Right Premier)

        The other 5 cloud files were downgraded to Account Right Plus.

        BUT now I have been charged in June for 8 cloud files - they said a refund will take 5-10 business days for the 3 files that are not there.

        They said an email saying cancelling MYOB subscription....... all that they mentioned was that there were three files with no allocation and they would cancel them.  Emails detailing any type of cancelling should list details of files, account number and even serial number that they belong to.

        Then to find out they are telling me that 1 of our server files is locked and needs to be confirmed with 13 days.  In the old system, you could confirm prior to the exipiration of total days.

        They sent me a file, went to upload and system said file cannot be confirmed as Account Right Plus has not been registered to serial number.   At no stage did anyone in MYOB say anything about serial numbers when downgrading let alone that it seems like my server files now become AccountRight PLus.

        Sorry about the rant, but I need clarification from someone.

        Thanks Gill

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