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Liz_A's avatar
Liz_A
Super User
3 months ago
Solved

Why does MYOB login always go to the same client even though I log out completely?

When I login in to MYOB on the browser, it always logs into the same client (not the first on the list) even though I log out properly and this shows financial information for this client which breac...
  • Helen-Z's avatar
    Helen-Z
    7 years ago

    Hello AustaxTSV 

     

    Thanks for your question regarding Exclude from Rollover.

     

    After you exclude a return from rollover, when running the new Compliance install (in this instance the installer for 2019.0), the return will not be included in the rollover. So it won't be created in the following year. It will however still be there in the current year. The exclude from rollover is only relevant for the current year - so it will still rollover if you did the Exclude from Rollover in a previous year.

    Click here for the more updated article for Exclude from Rollover.

     

     

    There is also an option for return not required.

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi Liz_A, 

 

If you are logging in directly from the MYOB main page, you should be redirected to the list of files you have access to. If you are typing the webpage every time you log in, it might be causing this issue. I recommend clearing any bookmarks you have that go directly to a specific customer file and instead bookmark the MYOB my business page.

 

Regards,
Genreve

Liz_A's avatar
Liz_A
Super User
3 months ago

Hi Genreve_S 

Thank you - all fixed now.

Regards

Liz

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does MYOB login always go to the same client even though I log out completely?","id":"message:888340","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:204972"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Maint"},"conversation":{"__ref":"Conversation:conversation:888340"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:888340"},"body@stripHtml({\"truncateLength\":200})":" When I login in to MYOB on the browser, it always logs into the same client (not the first on the list) even though I log out properly and this shows financial information for this client which breac...","body@stringLength":"400","rawBody":"

When I login in to MYOB on the browser, it always logs into the same client (not the first on the list) even though I log out properly and this shows financial information for this client which breaches confidentiality if I have a different client sitting with me. How can I stop this happening and ensure that just my list of clients comes up immediately?

 

Regards

Liz

","kudosSumWeight":0,"postTime":"2025-02-06T10:10:49.259+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:888340_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":32},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:888340":{"__typename":"Conversation","id":"conversation:888340","solved":true,"topic":{"__ref":"ForumTopicMessage:message:888340"},"lastPostingActivityTime":"2025-02-06T13:22:05.964+11:00","lastPostTime":"2025-02-06T13:22:05.964+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:888340":{"__typename":"ModerationData","id":"moderation_data:888340","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:888340_1":{"__typename":"Revision","id":"revision:888340_1","lastEditTime":"2025-02-06T10:10:49.259+11:00"},"ForumReplyMessage:message:888364":{"__typename":"ForumReplyMessage","id":"message:888364","conversation":{"__ref":"Conversation:conversation:888340"},"author":{"__ref":"User:user:204972"},"revisionNum":1,"uid":888364,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Maint"},"subject":"Re: Why does MYOB login always go to the same client even though I log out completely?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:888364"},"parent":{"__ref":"AcceptedSolutionMessage:message:888358"},"body":"

Hi Genreve_S 

Thank you - all fixed now.

Regards

Liz

","body@stringLength":"272","rawBody":"

Hi  

Thank you - all fixed now.

Regards

Liz

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Liz_A, 

\n

 

\n

If you are logging in directly from the MYOB main page, you should be redirected to the list of files you have access to. If you are typing the webpage every time you log in, it might be causing this issue. I recommend clearing any bookmarks you have that go directly to a specific customer file and instead bookmark the MYOB my business page.

\n

 

\n

Regards,
Genreve

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2025-02-06T12:34:24.959+11:00","lastPublishTime":"2025-02-06T12:34:24.959+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":31},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Maint/message:888340/message:888358","readOnly":false,"editFrozen":false,"body@stringLength":"821","rawBody":"

Hi , 

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\n

If you are logging in directly from the MYOB main page, you should be redirected to the list of files you have access to. If you are typing the webpage every time you log in, it might be causing this issue. I recommend clearing any bookmarks you have that go directly to a specific customer file and instead bookmark the MYOB my business page.

\n

 

\n

Regards,
Genreve

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