Hi NevilleGadd,
Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.
My apologies for the late reply. I understand your frustration, and I'm here to help clarify some of your concerns. I know how important every change made to your MYOB account is to your business. As per the product upgrade, all Old Essentials will need to upgrade to New Essentials as the old one will be going to face out. This is to prevent your file from being deleted on our system. You can check out these helpful articles, MYOB Business after upgrading and Learn more about payroll changes after upgrading, that have all the detailed information about these changes.
As for the login issues you've been experiencing, assuming they are from last week, we recently experienced problems with MYOB logins, but this is now resolved. However, if some of your staff are still unable to login, do let us know so that we can assist you further with this matter.
I understand your concerns about the changes in our system, particularly the removal of the print button and the limitations on emailing invoices and statements. I apologize for any inconvenience these changes may have caused.
As for the limitations on emailing invoices and statements, these changes were made to prevent email spam and ensure the smooth operation of our email service. The limit is currently set to 50 invoices and 20 statements at a time. I understand that this may not be ideal for your business operations, and I will pass your feedback to our product team.
As for the frequent logouts you're experiencing while using MYOB, I understand your frustration with this. There could be several reasons for this issue. One of them is related to the different domains between login.myob.com and essentials.myob.com.au, or essentials.myob.com.nz. This difference might be causing some conflicts, leading to unexpected logouts. As a workaround, you might want to try clearing your browser cache. This can sometimes resolve issues with logging into websites or maintaining a session. Here's a helpful article on how to clear the cache in Google Chrome: Clearing the Google Chrome Cache.
For the inventory items, if you're still getting an error message, could you please provide us with a screenshot of the exact error message so that we can check it further?
I appreciate your patience and understanding as we work to improve our services. If you have any other questions or concerns, please don't hesitate to ask; we're looking forward to your response.
Kind regards,
Shella