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4Annette's avatar
4Annette
Experienced User
3 days ago

Annual leave not calculating correctly

Good morning

 

I believe that my employees leave is not accumulating at the correct rate. 

As you can see from this report the top number in each set is the annual leave and the lower is personal leave.

I believe that the personal is calculating correctly but shouldn't the annual be double the personal leave amounts?

I have checked and this started happening earlier in the year. 

I have checked the settings and they are the same for both types of leave except the percentage that is applied and it seems correct. The Annual leave percentage is double the Personal leave.

What could be causing this effect and how do I fix it.... 

 

It isn't even consistent, if you look at the lower number of the bottom 2 sets of figures the personal is right but the two relevant annual figures are different percentages higher.

 

So confused and this is costing a lot of money please help me fix it.

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    11 hours ago

    Hi 4Annette,

    It is possible to have certain items exempt from leave accrual calculations. For example, overtime or leave pay itself can be set to be exempt from leave accrual, meaning they will not fully contribute to the accrual.

    Please see the attached screenshot. Any pay item listed under leave exemptions will not accrue leave hours.

    If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant MOCA or by submitting a support case via  http://myaccount.myob.com/

    Regards,
    Earl

  • TIMPHARM's avatar
    TIMPHARM
    3 days ago

    anette .

    I have a similar issue and i am very frustrated that MYOB dont fix this. I feel this started when we were converted from MYOB essentials to MYOB business. I have had inconsistent starting balances applied to employees, then for a while random up and down weekly accruals. I have tried MYOB support and all i got in the end was to remove these line items from employee profiles, then run a zero pay run, and then reinstate the lines and the balances. I did all of this and as soon as i have completed and submitted to tx office BUT ... when i check each employee the pay run has run a second batch on its own and assigned a usage of the same number of weekly hours as annual leave ( in addition ) . I have no confidence to alter this back as i dont know if the system will revert it another time etc. I have 48 hrs to fix or will leave to another program. Timpharm

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