Assistance Required – Refunded Super Payment
We process our employees' superannuation contributions through a clearing house. However, on occasion, we receive a refund from a superannuation fund several weeks after the original payment was made...
Forum Discussion
Hi Luisa58,
You generally won’t need to resend the whole batch.
If one employee’s super payment has been refunded, the usual next step is to fix their super fund details if needed, then resubmit just that employee’s contribution as a new payment through the clearing house.
That way it can be allocated correctly without affecting the rest of the batch. You can read more about the general process from the Returned Superannuation Contributions article.
Regards,
Genreve
