Forum Discussion

GateGirl's avatar
GateGirl
Contributing Cover User
4 months ago

Can't Pay Super - mastertrusts being updated

Hi When I tried to pay my employee's super I got the following message: When paying super message "Whoops, something went wrong - It looks like something went wrong with your payment:  The superfund ...
  • GateGirl's avatar
    GateGirl
    4 months ago

    Hi Princess,

     

    thanks for your timely reply. I got it to work  in the end. I had to go into the employee card, and change their fund as well. I thought it would have done that automatically seeing I accessed the change of fund through the employees payroll file ... but anyhoo its done. Very fortunately, seeing we only got the email this afternoon from Myob advising us that we have to get all our superannuation paid by today for it to be cleared before June 30th, 27 minutes before it would be too late to do anything!!! 

    Thanks for your reply though, it means a lot that you were attentive.:-)

GateGirl's avatar
GateGirl
Contributing Cover User
4 months ago

Hi Princess,

 

thanks for your timely reply. I got it to work  in the end. I had to go into the employee card, and change their fund as well. I thought it would have done that automatically seeing I accessed the change of fund through the employees payroll file ... but anyhoo its done. Very fortunately, seeing we only got the email this afternoon from Myob advising us that we have to get all our superannuation paid by today for it to be cleared before June 30th, 27 minutes before it would be too late to do anything!!! 

Thanks for your reply though, it means a lot that you were attentive.:-)