Forum Discussion

Trusted Cover User

31 days ago

LATEST UPDATE

I posted yesterday re the delays in receiving 2FA not in time to be accepted. I followed the suggestion and added into contacts and my mailbox had already been significantly cleared. Same issues today and I'm told (MYOB website message) its a MYOB problem not just me.

But before this I got in this morning and went to check my last reconciled account date and even though it was right file but it gave the year 2020! I hope this is just part of the glitch (?) and it will come back correct next time.

Then I realized this all started after the recent updates. No doubt you are aware of this but thought I'd mention anyway.

All the best.

Rob

Princess_R
30 days ago
Hi robs1,

This is a known issue that our team is currently looking into. We don't have a specific timeframe for when it will be fixed. I've flagged your account and your post as one of the affected cases.

In the meantime, please make sure your computer's time settings are set to automatic. Sometimes, if the email server time and computer time are off by a few seconds, it can delay the 2FA codes. Thanks for your patience and understanding.

Cheers,

Princess

Earl_HD
MYOB Moderator
30 days ago
Hi robs1,

The issue you are experiencing with delays in receiving 2FA codes is a known problem. Consider setting up SMS 2FA or using an authenticator app on your mobile device to get your 2FA codes instead.

For the incorrect last reconciled account date, perform a dummy reconciliation to a future date and then undo it, as this can sometimes reset the reconciliation date. Ensure that no previously reconciled transactions have been edited, as this can cause discrepancies. Reconciliation reports with incorrect date

If the issue persists, it is recommended to contact MYOB support directly for further assistance. Provide them with detailed information about the problem, including any error messages and the steps you have already taken.

Regards,
Earl
- robs1
  Trusted Cover User
  30 days ago
  Thank you, the 2FA is going to my emails but taking nearly 20 minutes by which time the program has timed out. Can this be fixed from you end.
  I don't wont to use mobile 2FA for me its easier on my one computer for email in case phone forgotten etc.
  How to sped this up. With others when they upgraded it worked better when a manually typed email was sent from your system. Can you do this.
  I still can't get access to my MYOB account as its too slow
  
  HELP please
  - Princess_R
    MYOB Moderator
    30 days ago
    Hi robs1,
    
    This is a known issue that our team is currently looking into. We don't have a specific timeframe for when it will be fixed. I've flagged your account and your post as one of the affected cases.
    
    In the meantime, please make sure your computer's time settings are set to automatic. Sometimes, if the email server time and computer time are off by a few seconds, it can delay the 2FA codes. Thanks for your patience and understanding.
    
    Cheers,
    
    Princess