Forum Discussion

lanotina's avatar
3 months ago

Capture not recognizing both businesses

Why don't both businesses using accountright online appear when i log in to MYOB Capture?

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi lanotina

     

    It sounds like you're having an issue with MYOB Capture not showing both of your businesses. This could be because the businesses aren't linked to the same MYOB account. Try checking that first. If they're on different accounts, you'll need to switch between them to see each business. If that doesn't fix the problem, I'd suggest getting in touch with MOCA, our virtual assistant. You may use it for immediate queries like this. If MOCA can't help, you'll be automatically directed to our live chat team, which will assist you further. Keep me posted on how it goes!

     

     

    Best regards,

    Shella