Forum Discussion

jkjessica's avatar
jkjessica
8 months ago

Direct export Deputy to MYOB

Hi there,

We use Deputy as our rostering system, and each week we directly export data from Deputy to MYOB using MYOB Business (Cloud Export). With around 150 - 170 employees, the process usually takes a maximum of 30 minutes. However, last week it took me 2 hours to export data for just 80 employees. I lodged a complaint with Deputy and they responded saying they received a 504 error from MYOB.

Has anyone else experienced this issue? Is there anything that can be done to resolve it?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi jkjessica,

    Thanks for your post, and welcome to the Community Forum! 

    My apologies for the late response. When this happens, we recommend exporting it in batches, for example, 20-30 employees at a time, and then proceeding with the next batch and so on. If you encounter any issues, we advise reaching out to Deputy support for assistance. Deputy Help Center

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.