Forum Discussion
Hi AJM1,
Thank you for your post, and I appreciate your detailed information. I apologize for the issues you've been experiencing. Your patience and understanding regarding this matter are highly appreciated, and I apologize for any delay in our response.
If your payroll register and Payroll activity reports don't match, it suggests that there may have been some manual adjustments made to the employee Pay History. This could be causing discrepancies in the YTD verification report, as it might be pulling incorrect amounts from the Pay History. To address this, we recommend restoring the Pay History to its original state. Any modifications or adjustments should be carried out using the "Create pay run" feature. After rectifying the Pay History, you can then send an update event to ensure that the YTD amounts in STP are accurate.
More information on this is available on our Community Forum post MYOB Business payroll reports and STP explained.
Please do let me know how you go on this.
Regards,
Earl
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