Forum Discussion

2 months ago

Solved

Go global

Hi, I have tried logging into our cloud based ims payroll and it's taken me back to the download page that I had to do when I originally started the system over a year ago. When I go to the "go global" extension it states "This extension is no longer available because it doesn't follow bedt practices for Chrome extensions" . Can anyone help me get back into it?

IMS Payroll

Princess_R
2 months ago
Hi Anna82,

Welcome to the Community Forum!

Looks like the extension hasn't been updated yet, so you'll need to get in touch with the IMS Payroll support team. I'll send you a private message with the details on how to contact IMS support.

Cheers,

Princess

Princess_R
MYOB Moderator
2 months ago
Hi Anna82,

Welcome to the Community Forum!

Looks like the extension hasn't been updated yet, so you'll need to get in touch with the IMS Payroll support team. I'll send you a private message with the details on how to contact IMS support.

Cheers,

Princess
NathanM_
2 months ago
I've just tried to access a client's IMS Payroll and getting this same issue. Is there a workaround that IMS Support can help with in the interim, if we are awaiting an extension update?

Regards
Nathan
- Genreve_S
  MYOB Moderator
  2 months ago
  Hi NathanM_ ,
  
  If you don't get an update from Anna82 on a solution, it's best to reach out to the IMS team. You can use the contact channels from this link.
  
  Regards,
  Genreve
- Anna82
  2 months ago
  Hi Nathan,
  I managed to get it going through Microsoft edge rather than Chrome. I did get sent a link to help so let me know if you need this.
  Anna
  - VitalS
    25 days ago
    Hi Anna, I'm having the same problem. Would love the link if you're willing to share?
    Tania