Forum Discussion

Member

1 year ago

Solved

Go global

Hi, I have tried logging into our cloud based ims payroll and it's taken me back to the download page that I had to do when I originally started the system over a year ago. When I go to the "go global" extension it states "This extension is no longer available because it doesn't follow bedt practices for Chrome extensions" . Can anyone help me get back into it?

IMS Payroll

Princess_R
1 year ago
Hi Anna82,

Welcome to the Community Forum!

Looks like the extension hasn't been updated yet, so you'll need to get in touch with the IMS Payroll support team. I'll send you a private message with the details on how to contact IMS support.

Cheers,

Princess

6 Replies

Anna82
Member
1 year ago
IMS-Cloud-Payroll-Browser-Support.pdf

I changed to using Microsoft edge and used the diagnosis and fix on the 4th page of this PDF. I hope it helps!
VitalS
Member
1 year ago
Hi Anna, I'm having the same problem. Would love the link if you're willing to share?
Tania
Anna82
Member
1 year ago
Hi Nathan,
I managed to get it going through Microsoft edge rather than Chrome. I did get sent a link to help so let me know if you need this.
Anna
Genreve_S
MYOB Moderator
1 year ago
Hi NathanM_ ,

If you don't get an update from Anna82 on a solution, it's best to reach out to the IMS team. You can use the contact channels from this link.

Regards,
Genreve
NathanM_
Member
1 year ago
I've just tried to access a client's IMS Payroll and getting this same issue. Is there a workaround that IMS Support can help with in the interim, if we are awaiting an extension update?

Regards
Nathan
Princess_R
MYOB Moderator
1 year ago
Hi Anna82,

Welcome to the Community Forum!

Looks like the extension hasn't been updated yet, so you'll need to get in touch with the IMS Payroll support team. I'll send you a private message with the details on how to contact IMS support.

Cheers,

Princess