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Alltrades1's avatar
Alltrades1
Experienced Cover User
9 months ago

MYOB Stuck in Backup Process

Hi Everyone   I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in.  ...
vidario1's avatar
vidario1
Trusted User
2 years ago
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Yes there appears to be a global issue. No updates from MYOB as yet, nor any outage information on the Community front page.

  • Jemar_C's avatar
    Jemar_C
    Valued User
    10 months ago
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    Hi TBAFC,

     

    Thank you for your post, and welcome to the community forum!

     

    I can see that you would like to cancel your Accountright subscription as you have already moved to MYOB Business. Cancellation is now being processed through myaccount  and this helpful article, Cancelling Your MYOB Subscription, has detailed information on canceling your account. However please be advised that only the primary contact has the ability or access to initiate a cancellation.

     

    If you need immediate assistance, please engage with MOCA virtual assistant. Click the chat bubble at the bottom of the help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.

     

    Cheers,

    Jem

    • TBAFC's avatar
      TBAFC
      10 months ago
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      Hi

      I am unable to do that as we no longer have access to our AccountRight program. It was installed on a laptop that we no longer have. 

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Myob Accountright is not allowing me to open my company files, it keeps going to the login screen and when I enter my credientials it goes back to the open files page

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Myob Accountright is not allowing me to open my company files, it keeps going to the login screen and when I enter my credientials it goes back to the open files page

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Yes there appears to be a global issue. No updates from MYOB as yet, nor any outage information on the Community front page.

","body@stringLength":"131","rawBody":"

Yes there appears to be a global issue. No updates from MYOB as yet, nor any outage information on the Community front page.

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