Forum Discussion

cab2's avatar
cab2
Contributing User
2 years ago
Solved

Unable to confirm file AccountRight 2016.2.1

Good morning

 

I am unable to comfirm my company file this morning.  Previously when this has happened I was directed to the phone option where a browse button was available for downloading the licence file.  No browse button now. Can you advise on how to fix this problem.  Thank you

  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi cab2, 

     

    Thanks for your post.

     

    We're sorry to know that you’re unable to confirm your company file online. We're glad to inform you that we've successfully sent the license file to your email. We appreciate your patience with this. Feel free to post again if you have any other queries and we're always delighted to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to help others find this information. 

     

     

    Cheers,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi cab2, 

     

    Thanks for your post.

     

    We're sorry to know that you’re unable to confirm your company file online. We're glad to inform you that we've successfully sent the license file to your email. We appreciate your patience with this. Feel free to post again if you have any other queries and we're always delighted to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to help others find this information. 

     

     

    Cheers,

    Shella

    • cab2's avatar
      cab2
      Contributing User
      2 years ago

      Thank you once again :)

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        2 years ago

        Hi cab2, 

         

        We're glad to know that we’re able to help you with this. Please be informed that we will know closing this post. Feel free to write a new post if you have encountered any issues moving forward. We're always delighted to assist you. 

         

         

        Cheers,

        Shella

  • cab2's avatar
    cab2
    Contributing User
    6 days ago

    Hello

    I have the same problem again, would be happy if someone could assist with the new licence file. I have tried to make contact in various ways, I'm finding it very difficult to navigate the community  support and the online support this time.

    Hope you can help

    Thank you

    Cheryl Armistead

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      5 days ago

      Hi cab2,

       

      I'm sorry to hear that you're experiencing an issue with confirming your company file.

       

      If your MYOB version is not yet updated to the latest version, I recommend updating it first by going to this link, as this may resolve the issue in confirming your file online. However, if your version is already updated, it may have been due to a temporary maintenance event that affected the confirmation of files.

       

      The good news is that the issue has since been resolved, and you should now be able to confirm you file without any further problems. You can also check the status of our services anytime by visiting our status hub. You can also refer to this link to assist you in resolving the confirmation issue.

       

      Just in case you're still experiencing the issue, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into your account and help you in resolving it.

       

      Regards,

      Sai

  • cab2's avatar
    cab2
    Contributing User
    5 days ago

    Hi Sai

     

    Thanks for getting back to me.  I am still not having any luck confirming my file. Previously my new licence file has been emailed to me, is it possible to do that again?

    My serial no is 6**70

    Regards

    Cheryl

     

  • cab2's avatar
    cab2
    Contributing User
    3 days ago

    Hi Sai

     

    Have you had any luck sorting out my problem with the licence file.

    Fingers crossed.

    Regards

    Cheryl

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      3 days ago

      Hi cab2,

       

      Thanks for your patience. Please note that we no longer send license files manually as part of our updated process. For assistance with your issue, it's best to reach out to our dedicated support team. They have the expertise and tools to resolve this matter efficiently.

       

       

      Regards,

      Sai 

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