Forum Discussion

cab2's avatar
cab2
Contributing User
2 years ago
Solved

Unable to confirm file AccountRight 2016.2.1

Good morning   I am unable to comfirm my company file this morning.  Previously when this has happened I was directed to the phone option where a browse button was available for downloading the lic...
  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi cab2, 

     

    Thanks for your post.

     

    We're sorry to know that you’re unable to confirm your company file online. We're glad to inform you that we've successfully sent the license file to your email. We appreciate your patience with this. Feel free to post again if you have any other queries and we're always delighted to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to help others find this information. 

     

     

    Cheers,

    Shella

cab2's avatar
cab2
Contributing User
1 year ago

Hi Sai

 

Have you had any luck sorting out my problem with the licence file.

Fingers crossed.

Regards

Cheryl

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi cab2,

 

Thanks for your patience. Please note that we no longer send license files manually as part of our updated process. For assistance with your issue, it's best to reach out to our dedicated support team. They have the expertise and tools to resolve this matter efficiently.

 

 

Regards,

Sai 

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