Jobs in Pay Runs Unallocated

Hi Stitchyroo,

Thanks for sending through those screenshots! It looks like set jobs aren’t being automatically allocated properly in Business Pro/Lite, and having to manually assign them for each employee must be a hassle, definitely not ideal for keeping your workflow smooth. 

This could be either an issue or a configuration hiccup specific to Business Pro/Lite, especially since you mentioned everything works fine in AccountRight. These two platforms don’t always have the same setup, and sometimes things don’t sync as expected. To start troubleshooting, I suggest double-checking the allocated jobs in your employees’ standard pay settings in your Business file to make sure everything is assigned correctly there. 

If everything seems in order but the issue is still happening, the next best step is to reach out to our team. You can connect with them through live chat via MOCA, our virtual assistant, or send a support ticket in MyAccount. Make sure to include the exact error message and a quick summary of the steps you’ve already taken to help us get to the bottom of it for you. 

Cheers,

Princess