Forum Discussion
When i go into my account it only shows an expired business pro account. Our account is ******
how can i check our account if our program is not showing
- Princess_R1 month agoMYOB Moderator
Hi BarryM1,
That’s a bit strange, an active account should normally show up on your screen, so this definitely needs a closer look. I’ve checked the client ID you gave (which I’ve removed here for security), and it’s actually linked to an AccountRight Live Plus subscription, not a Business Pro one.
To properly check what’s going on, our team will need to look at your file from our side. The best next step is to give our support team a call, or chat with our virtual assistant MOCA, which can then connect you to our live chat team so they can help you get into your account quickly.
Cheers,
Princess
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.