Missing timesheet hours
Hallo - I have used MYOB for years so do know what I am doing. We run from Wednesdays to Tuesday and do a pay run on Wednesday for the previous week, This week some of my employees reported that th...
Forum Discussion
Hi Tina1959,
Thanks for sticking with us for so long! Generally, the hours worked on the 8th that weren't calculated and are still in bold are due to when the pay period dates during payroll processing don't match the timesheet dates. To fix this, make sure your payroll settings and timesheet dates align with your pay frequency when processing pay. For more details, check out this article.
If everything looks good but the pay run still isn't including all the timesheet hours, we might need to dig a bit deeper. Our support team can help you out with this! You can chat with them live via our virtual assistant MOCA or submit a support ticket through MyAccount.
Cheers,
Princess
