I am having this issue also. What is the fix?
Hi kyliej22,
If you're encountering the error "Sorry you don't have the permissions to access this resource. Please contact the account owner." Make sure that you've entered the correct login credentials for that business file. If the login details are correct and you're still facing the error, please try to clear the app cache or reinstalling it.
If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MYOB Account.
Using the MYOB Team admin portal
Regards,
Earl
I am setting up the staff at the business to record timesheets and have multiple businesses under my account.
When I try to open one business file it gives me an error: Sorry you don't have the permissions to access this resource. Please contact the account owner.
How do I fix this as the same issue doesn't occur with my other files.
","kudosSumWeight":0,"postTime":"2023-11-14T16:33:59.039+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message846352AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Bus-Pay/7907/1/Screenshot%202023-11-14%20133026.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:846352_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":679},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:846352":{"__typename":"Conversation","id":"conversation:846352","solved":false,"topic":{"__ref":"ForumTopicMessage:message:846352"},"lastPostingActivityTime":"2025-03-17T10:35:04.960+11:00","lastPostTime":"2025-03-17T10:35:04.960+11:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:846352":{"__typename":"ModerationData","id":"moderation_data:846352","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Attachment:{\"id\":\"attachment:message846352AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Bus-Pay/7907/1/Screenshot%202023-11-14%20133026.png\"}":{"__typename":"Attachment","id":"attachment:message846352AttachmentNumber1","filename":"Screenshot 2023-11-14 133026.png","filesize":24866,"contentType":"image/png","url":"https://community.myob.com/t5/s/myob/attachments/myob/Bus-Pay/7907/1/Screenshot%202023-11-14%20133026.png"},"Revision:revision:846352_1":{"__typename":"Revision","id":"revision:846352_1","lastEditTime":"2023-11-14T16:33:59.039+11:00"},"ForumReplyMessage:message:890610":{"__typename":"ForumReplyMessage","id":"message:890610","conversation":{"__ref":"Conversation:conversation:846352"},"author":{"__ref":"User:user:294708"},"revisionNum":1,"uid":890610,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"subject":"Re: MYOB Team - Permissions Issue","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:890610"},"parent":{"__ref":"ForumReplyMessage:message:890575"},"body":"Hi kyliej22,
If you're encountering the error \"Sorry you don't have the permissions to access this resource. Please contact the account owner.\" Make sure that you've entered the correct login credentials for that business file. If the login details are correct and you're still facing the error, please try to clear the app cache or reinstalling it.
If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MYOB Account.
Using the MYOB Team admin portal
Regards,
Earl
Hi
If you're encountering the error \"Sorry you don't have the permissions to access this resource. Please contact the account owner.\" Make sure that you've entered the correct login credentials for that business file. If the login details are correct and you're still facing the error, please try to clear the app cache or reinstalling it.
If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MYOB Account.
Using the MYOB Team admin portal
Regards,
Earl
I am having this issue also. What is the fix?
","body@stringLength":"71","rawBody":"
I am having this issue also. What is the fix?
","author":{"__ref":"User:user:193300"},"isEscalated":null,"postTime":"2025-03-15T15:20:05.975+11:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:890575_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:890610_1":{"__typename":"Revision","id":"revision:890610_1","lastEditTime":"2025-03-17T10:35:04.960+11:00"},"QueryVariables:ReplyList:message:890610:1":{"__typename":"QueryVariables","id":"ReplyList:message:890610:1","value":{"id":"message:890610","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743747865511","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1743747865511","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. The maximum number of attachments per message is: {maxAttachmentCount, number, integer}.","errorDuplicate":"This file is already attached."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1743747865511","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1743747865511","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1743747865511","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"Revision:revision:890575_1":{"__typename":"Revision","id":"revision:890575_1","lastEditTime":"2025-03-15T15:20:05.975+11:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"bus-pay","messageSubject":"myob-team---permissions-issue","messageId":"846352","replyId":"890610"},"buildId":"9FJG2s74-Surmr3HCEDcZ","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"myob","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/attachments/AttachmentView/AttachmentView.tsx","./components/attachments/AttachmentView/AttachmentViewChip/AttachmentViewChip.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[]}
