Forum Discussion

frostywb's avatar
frostywb
Experienced User
4 years ago

MYOB Team user account has been blocked

One of our MYOB Team user has tried too many times log on details. It seems her account has been blocked. She has tried to re-set password with authentication code sent to her email. However, she sti...
  • frostywb's avatar
    frostywb
    4 years ago

    actually, she tried again and it works now.

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi frostywb, 

 

Thank you for your post. Only the user will be able to reset their password, have they tried to login today ? If they're still having troubles can you please get a screenshot what appears when the user attempts to sign in.

  • frostywb's avatar
    frostywb
    Experienced User
    4 years ago

    He Melisa,

     

    Yes, we still have the problem to have this user to log in since yesterday morning. Attached is the error message. She has also tried to re-set the password. It did not work to re-set password through app, but she managed to re-set using my.myob. However, it still does not work after the password re-set. Same error message.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      4 years ago

      Hi frostywb, 

       

      Thanks for the update. Has she been able to successfully login to my.myob with her new email address and password ? If so, can she un-install and re-install the app. Is she able to sign in ?

       

      Please do let me know how it goes. 

      • frostywb's avatar
        frostywb
        Experienced User
        4 years ago

        actually, she tried again and it works now.

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