actually, she tried again and it works now.
Hi frostywb,
Thank you for your post. Only the user will be able to reset their password, have they tried to login today ? If they're still having troubles can you please get a screenshot what appears when the user attempts to sign in.
He Melisa,
Yes, we still have the problem to have this user to log in since yesterday morning. Attached is the error message. She has also tried to re-set the password. It did not work to re-set password through app, but she managed to re-set using my.myob. However, it still does not work after the password re-set. Same error message.
Hi frostywb,
Thanks for the update. Has she been able to successfully login to my.myob with her new email address and password ? If so, can she un-install and re-install the app. Is she able to sign in ?
Please do let me know how it goes.
