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frostywb's avatar
frostywb
Experienced User
4 years ago
Solved

MYOB Team user account has been blocked

One of our MYOB Team user has tried too many times log on details. It seems her account has been blocked. She has tried to re-set password with authentication code sent to her email. However, she sti...
  • frostywb's avatar
    frostywb
    4 years ago

    actually, she tried again and it works now.

frostywb's avatar
frostywb
Experienced User
4 years ago

He Melisa,

 

Yes, we still have the problem to have this user to log in since yesterday morning. Attached is the error message. She has also tried to re-set the password. It did not work to re-set password through app, but she managed to re-set using my.myob. However, it still does not work after the password re-set. Same error message.

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi frostywb, 

 

Thanks for the update. Has she been able to successfully login to my.myob with her new email address and password ? If so, can she un-install and re-install the app. Is she able to sign in ?

 

Please do let me know how it goes. 

  • frostywb's avatar
    frostywb
    Experienced User
    4 years ago

    actually, she tried again and it works now.

  • frostywb's avatar
    frostywb
    Experienced User
    4 years ago

    She tried to re-set password through my.myob (forget password), but she still got the same problem to log in with the new password. Not working either.

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