Forum Discussion

dopey's avatar
dopey
Experienced Cover User
2 years ago

MYOB Team

Soooo its been more than two weeks that a new employee has not been able to login to MYOB team. We keep getting an error code "A problem occurred attempting to load MYOB Team. Please try again later....
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, dopey 

 

Thanks for your post.

 

We truly appreciate your patience regarding the issue and sorry to hear that your new employee cannot log in to their MYOB Team app. To correct the situation, kindly remove the employee from the location he was assigned to and then re-add him. Once done, have the employee login to their MYOB Team app and see if the error message will show up again. Please make sure that the employee is not assigned as an approving manager under MYOB Team > Locations. 

 

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

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