Forum Discussion

jodie17's avatar
jodie17
User
2 years ago

MYOB Teams App

My staff are unable to log into the MYOB Teams App to enter their timesheets.  This happens alot but usually starts working again but its been three days.   I have checked previous posts and have don...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi jodie17 

 

Thanks for your post. I'm sorry to hear you've had that experience. When your employees tried to log in to MYOB Team app, did they receive any error message? And since you already uninstalled and then reinstalled the application, I highly recommend deleting the location you set up for your employees and then redoing it through the team admin portal - team.myob.com. After doing that, have your employees try to log in to MYOB Team app.

 

Please let me know if you need further assistance.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Best regards,
Doreen

  • jodie17's avatar
    jodie17
    User
    2 years ago

    Hi, when I go to delete the location it says I will loose all the history of the timesheets.  I dont want to loose all the history of staffs hours.  Is there any other way?  The message that comes up on the app when trying to log in says "a problem occurred attemption to load MYOB team.  Please try again later.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi jodie17 

       

      At this point, I highly suggest creating a dummy location which will allow you to set it up the same as the existing location. From that dummy location, 
      add the employees as well as the approving manager. After doing that, have the employees try to log in to MYOB Team app again. Please let me know how it goes.

       

      Best regards,
      Doreen