Forum Discussion

AdamGold's avatar
AdamGold
9 months ago

MYOB Teams Not working

Our staff cannot acces Team at present to log hours worked. Error message "A problem occurred attempting to load MYOB Team. Please try again later" Anyone else experiencing teh same?
  • LynleyAveris's avatar
    LynleyAveris
    9 months ago

    think the solution is this Earl -

     

    uninvite employee

    remove Team APP from phone

    update OS on phone 

    reinvite employee

    accept invite

    install Team APP

     

    Employee can then use APP. Think the OS on phone must be latest.

Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi, AdamGold

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Does the error message appear when they are signing into the MYOB team app? Kindly advise the employee to uninstall and then reinstall the application. Also, make sure that they have the updated version of the MYOB team app as well as the operating system of their phone.

 

Please let us know how it goes.

 

Best regards,

Doreen

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