think the solution is this Earl -
uninvite employee
remove Team APP from phone
update OS on phone
reinvite employee
accept invite
install Team APP
Employee can then use APP. Think the OS on phone must be latest.
Hi gnatara1,
I'm sorry to hear that you're experiencing the same issue with the MYOB Team app not being able to log in. I also appreciate the effort put into sending the invites using different email addresses. If you can advise your employees to use a different device when logging in to see if the same issue will happen, In addition to that, have them check if there's any update on their mobile device. If your employees still encounter issues on their MYOB Team app after considering the workarounds I have provided, you can use our virtual assistant MOCA through myob.com/support. No worries; if MOCA can't provide the help you need, our live chat team is just around the corner to pick up where MOCA left off. Feel free to post again if you encounter issues in the future.
Best regards,
Doreen
Hi Doreen
Somewhere in the above thread I read to use different location. So I created a different location and sent the invite. All worked fine. Thanks
Regards
