Payment Summary missing in ATO for 2022-2023 fin. yr.
An employee who has resigned and been terminated and finalised through MYOB (including notification of the ATO) claims they are not seeing their Tax Statement/Payment Summary through their MyGov/ATO account. Could you please advise whether there's a recognised problem with MYOB pay data not being reported properly to the ATO, alternatively what are we possibly doing incorrectly that would cause the missing Tax Statement/Payment Summary problem?
Hi, thill
Thanks for your post.
Since you were able to finalise already, we highly recommend to double check if the Final indicator under the EOFY Finalisation tab is already ticked. If yes, kindly undo the finalisation, check the figures of the terminated employee if correct and then redo the finalisation. Once done, kindly wait for 72 hours to check if the Tax Statement is available already through their MyGov account or it may take longer than usual due to the EOFY season.
Please let us know if you require any further assistance with this.
Best regards,
Doreen
