Hi,
My AccountsRight Payroll keeps on not recording or reporting on the day, even thought it reads Report Sent etc. I have to re-enter the payrolls the next week, after the paysheets have been handed in to filing. I then have to work backwards from the net pay to re-enter the pays. Every now and then it will record, however there is no consistency as to whether it will or not.
TrishR
Hi TrishR,
It's a bit unclear what exactly is happening with your pay run. If you're missing the pay run, it could be due to the filter date. However, we cannot provide exact information on how to resolve it without looking into it further. To help you, we’ll need to dig deeper to find out what's going on. Our support team is here to help! You can reach them on live chat via the virtual assistant MOCA or by raising a support ticket via MyAccount.
Cheers,
Princess
