Forum Discussion

Experienced Cover User

5 years ago

Payroll not recording

Tried to process first payroll of the new financial year. Entered all pays but it didn't process and all pays were lost. We tried again and the same thing happened. Also receiving notifications that staff don't have entitlements and zeroing out. Also having trouble accessing some staff cards to adjust pay rates. When trying to access, MYOB reports an error and closes, with the email to MYOB returned as undeliverable! Please help. Vicki

Komal_S
5 years ago
Hi Vicki66

If your file is online, can you please send us your serial number by a Private Message so we can run an online script to try fixing this issue.

DebLB
Experienced User
5 years ago
I am having very similiar issues. the last 3 pays have not recoreded and when i try to open one of the employees cards i get the error message and MYOB closes. I don't know if all the entitled balances are zero because i can't see them
Please help
- Vicki66
  Experienced Cover User
  5 years ago
  DebLB you will need to contact a MYOB moderator to assist. They need to run a script over your company file. Once this has been done you should be right.
  
  Vicki
  - Komal_S
    MYOB Staff
    5 years ago
    Hi DebLB
    
    I have run the script for you as required.
Komal_S
MYOB Staff
5 years ago
Hi Vicki66

If your file is online, can you please send us your serial number by a Private Message so we can run an online script to try fixing this issue.
- Cyan1
  5 years ago
  Hi,
  
  I have had the exact same issue. Can you help with a solution please?
  
  Thanks and kind regards,
  - Vicki66
    Experienced Cover User
    5 years ago
    Hi,
    
    You will need to contact a MYOB Moderator to run a script over your company file before you can process a payrun for July 2020. This has worked for me!
- Aushotels
  Experienced Cover User
  5 years ago
  I have exactly the same problem and need to process a payroll this afternoon. Can you advise please?
  - Vicki66
    Experienced Cover User
    5 years ago
    Aushotels Komal_S please contact a MYOB moderator so that they can run a script on your company file. This has worked for me.
    
    Vicki