Payroll not recording

Question

Tried to process first payroll of the new financial year.&nbsp; Entered all pays but it didn't process and all pays were lost.&nbsp; We tried again and the same thing happened.&nbsp; Also receiving notifications that staff don't have entitlements and zeroing out.&nbsp; Also having trouble accessing some staff cards to adjust pay rates.&nbsp; When trying to access, MYOB reports an error and closes, with the email to MYOB returned as undeliverable! Please help.&nbsp; Vicki&nbsp;

komal_s · Accepted Answer

Hi&nbsp;Vicki66&nbsp;
If your file is online, can you please send us your serial number by a Private Message so we can run an online script to try fixing this issue.

vicki66 · Answer

Hi,&nbsp;You will need to contact a MYOB Moderator to run a script over your company file before you can process a payrun for July 2020.&nbsp; This has worked for me!&nbsp;

vicki66 · Answer

DebLB&nbsp; you will need to contact a MYOB moderator to assist.&nbsp; They need to run a script over your company file.&nbsp; Once this has been done you should be right.&nbsp;Vicki&nbsp;

cyan1 · Answer

Hi,&nbsp;I have had the exact same issue. Can you help with a solution please?&nbsp;Thanks and kind regards,

komal_s · Answer

Hi&nbsp;Cyan1&nbsp;
&nbsp;
If your file is online, please send us a Private Message with your serial number so we can run the script.

deblb · Answer

I am having very similiar issues. the last 3 pays have not recoreded and when i try to open one of the employees cards i get the error message and MYOB closes. I don't know if all the entitled balances are zero because i can't see them

Please help

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Payroll not recording

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