Forum Discussion

KrystenMc's avatar
KrystenMc
2 months ago
Solved

Payroll page will not load

I am getting the circle of death trying to load the Payroll page for the past 4 days. I have cleared cache and cookies. I have tried logging in on other devices and via both Microsoft Edge and Chrome...
payroll error
  • KrystenMc's avatar
    KrystenMc
    2 months ago

    Yes the MYOB Team reached out and advised the following which worked.

     

    To  fix the issue, we recommend the following:

    1. Sign in to app.myob.com and go to the Create menu.
    2. Choose Pay run. This will load the Create pay run page.
    3. Go back to Payroll > Pay runs > The page should now load.

    This issue may be due to a corrupted draft pay run in the file.

KrystenMc's avatar
KrystenMc
2 months ago

Hi Doreen, 

 

I have tried every day since this issue started occurring and it's still not working. Please can you assist asap.

 

Thank you,

Krysten

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hey KrystenMc,

 

Since you're still experiencing issues with the payroll page, I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA. They'll be able to look into the issue more thoroughly.

 

Best regards,

Doreen 

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