Hi Princess,
I was about to post this issue I have on the community forum and then I realised the matter seems to be linked to the problem I had 5 months ago and for which I connected with you above.
So, I was about to send the payroll YTD finalisation report from the system, and when i did a cross check of the Gross and PAYG numbers as per finalisation report vis a vis the payroll register, I saw there was mismatch. When I checked i saw the 2 employees I mentioned in the previous case above(if you could refer to the messages above) have a random payrun each amount sitting in the finalisation report which is causing the mismatch.
What is strange is that we did NOT process a payrun for these 2 employees in 23-24. They were not employees of the entity in 2023-24. Their last payrun was in June 2023. ALso we do not know where the 2 payruns amounts for these 2 employees come from as we have not done a payrun of like that even in 22-23. Its almost like ghost payrun. There is some issue/glitch which affected multiple areas and only for these 2 employees.
Now before I submit the finalisation report, I can untick these 2 pay runs and then we have the correct Gross and Payg total. But my question is where did these 2 payruns come from in the finalisation report when there was no pay run processed at all. When I look at the figures closely I see the payrun is done for 100 hours x their hourly rate. Both cases are the same. i have attached one of those cases. This shows only in the finalisation report and does not show anywhere else in past payrun, balance sheets, payroll register, payroll summary etc. Can you please help with this? I need to send the finalisation report asap but cause of this mismatch I havent.
Regards,
Ann
Hi ann75,
I totally understand your concern with the unexpected pay runs appearing in your payroll YTD finalisation report for two employees who weren't active during 2023/24. To sort this out, we need to check if these employees are really ghost employees. Here's how you can do it: First, you need to find the employee ID in the Summary of Payments from EOFY Finalisation. You can do this by clicking on the 3 dots next to the employee. Then, search the card file for the employee and make sure to tick Show Inactive Cards. This will help you see if the employee ID from EOFY pops up in the file. If those employees are nowhere to be found within the file, then we can go ahead and process a file repair. To do this, please get in touch with our live chat. To get through to a live chat agent, you will need to get in touch first with our virtual assistant, MOCA, through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up where MOCA left off. If you encounter issues in the future, don't hesitate to create a post again.
Cheers,
Princess
