Forum Discussion

SamL76's avatar
SamL76
Member
2 months ago

Setting a default superannuation fuND

i'm setting up payroll and MYOB is saying I haven't set my default super fund. Images below of what has been set up so far.

3 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi SamL76,

     

    Thanks for sharing the screenshots. Since you’ve already got a default super fund set up but MYOB is still telling you it’s missing, this is likely something happening behind the scenes. It's best to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account to check this.

     

    Cheers,

    Doreen

  • Adnyl's avatar
    Adnyl
    Contributing User
    6 days ago

    Good Morning,

    I'm having exactly the same problem.  I have it all set up and MYOB is telling me it's not.  Mine is also HOSTPLUS.  If there's an issue behind the scenes, could MYOB please advise the ATO; and fix the problem.

    Cheers

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 days ago

    Hi Adnyl,

     

    If you’ve already set it all up and MYOB is still saying it isn’t, it’s best to get our support team to take a proper look at what’s going on behind the scenes. You can reach out to them via the Contact Us page so they can dig into why it’s happening and help with the next steps.

     

    Cheers,

    Doreen