Forum Discussion

Contributing Cover User

2 years ago

Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP pay run to ATO

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Business Pro Payroll STP

something went wrong

Ekant

Contributing User

2 years ago

Is this working for you now? I am still having troubles getting to process all of them in one batch.

Earl_HD

MYOB Moderator

2 years ago

Hi Ekant,

Apologies for the delay in response. Are you still experiencing the same issue? If you are, please inform us, and we'll proceed with a more thorough investigation.

Looking forward for your response.
Regards,
Earl

Ekant
Contributing User
2 years ago
Hi, Yes still the same issue cannot process all of them in one go still have to process them in batches. Regards, Ekant.
- Doreen_P
  MYOB Moderator
  2 years ago
  Hi Ekant
  
  Thanks for informing us that you are still experiencing the issue.
  
  This issue has been relayed to the relevant team. In the meantime, we recommend processing pay runs by batch. Please allow us to check on this. We will update you as soon as possible once we receive an update from the relevant team.
  
  We truly appreciate your patience and understanding with this.
  
  Best regards,
  
  Doreen
stevepod
Contributing Cover User
2 years ago
Hello Earl,

Yes we are still experiencing this same issue.

Please advise what information you require from me to proceed with a more thorough investigation.

Thanks,

Steve.
- Doreen_P
  MYOB Moderator
  2 years ago
  Hi, stevepod
  
  Thanks for updating us.
  
  We have informed the relevant team about this issue. While we are investigating the cause of the error, kindly process the pay runs by batch if you're still experiencing the error when processing in bulk.
  
  Best regards,
  
  Doreen