Forum Discussion

stevepod's avatar
stevepod
Contributing Cover User
2 years ago

Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP pay run to ATO

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 2d20b620-369c-49dc-9e58-58a724c930a5.   Hi, is someone from...
Business Pro Payroll STP
something went wrong
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Ekant,

Apologies for the delay in response. Are you still experiencing the same issue? If you are, please inform us, and we'll proceed with a more thorough investigation.

Looking forward for your response.
Regards,
Earl

Ekant's avatar
Ekant
Contributing User
2 years ago
Hi, Yes still the same issue cannot process all of them in one go still have to process them in batches. Regards, Ekant.
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi Ekant

     

    Thanks for informing us that you are still experiencing the issue.

     

    This issue has been relayed to the relevant team. In the meantime, we recommend processing pay runs by batch. Please allow us to check on this. We will update you as soon as possible once we receive an update from the relevant team.

     

    We truly appreciate your patience and understanding with this.

     

    Best regards,

    Doreen

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