Forum Discussion

Huong_D's avatar
Huong_D
3 months ago
Solved

Timesheets of one day is excluded in the weekly payrun

Hi Community team,   I have payroll setup on weekly basis from Thursday to Wednesday. Everything went well before without any issue. When I travel out of Australia, I still set Australia time on my...
timesheet
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi Huong_D,

     

    Timesheets are usually excluded either because the date entered doesn't match the pay run or if the timesheet was part of a previous pay run. If neither of these is the cause, it might be best to reach out to the support team. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Thanks,

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi Huong_D,

 

Timesheets are usually excluded either because the date entered doesn't match the pay run or if the timesheet was part of a previous pay run. If neither of these is the cause, it might be best to reach out to the support team. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.

 

Thanks,

Genreve

Huong_D's avatar
Huong_D
3 months ago

Hi Genreve,

 

Thanks for your reply. I have reach out to support but have not yet received their response. I processed the payroll this week and not experience the same issue again. 

 

Best,

Huong

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.