I am trying to sign up for Pay super and getting this error message once I hit the submit button

I am trying to sign up for Pay super and getting this error message once I hit the submit button

I am still waiting for some assistance on this one please. I can see there were quite a few issues raised about this last year.

Thanks.

I am still waiting for some assistance on this one please. I can see there were quite a few issues raised about this last year.

Thanks.

Hi StewartN 

You will need to setup separate entitlement categories, one for salary and one for hourly.  For the salary employees you would enter a fixed rate per period instead of a %.  This support note, Leave and entitlements explains how to setup the categories and calculate the fixed rate.

Please let me know if you need further help.

Hi  

You will need to setup separate entitlement categories, one for salary and one for hourly.  For the salary employees you would enter a fixed rate per period instead of a %.  This support note, Leave and entitlements explains how to setup the categories and calculate the fixed rate.

Please let me know if you need further help.

Thanks Tracey

we have done this previously and as soon as we change the part timers leave accrual to % it defaults the salaried workers to % as well. Not sure why it would do this.  

Thanks Tracey

we have done this previously and as soon as we change the part timers leave accrual to % it defaults the salaried workers to % as well. Not sure why it would do this.  

Hi StewartN 

That is very strange.  I have tested this in my system by creating a new Holiday Leave Salary entitlement category and then swapping between % and fixed hour in both categories. They stayed at whatever I changed them to. 

So that I can help resolve this for you can you provide me with screenshots of the entitlement category setup for the Hourly and Salary categories.

Hi  

That is very strange.  I have tested this in my system by creating a new Holiday Leave Salary entitlement category and then swapping between % and fixed hour in both categories. They stayed at whatever I changed them to. 

So that I can help resolve this for you can you provide me with screenshots of the entitlement category setup for the Hourly and Salary categories.

Hi Tracey

for the fulltime workers we tick \"equals 2.9203 per pay period\", for the part-time hourly worker we in the past ticked \"equals 7.6923% of gross hours\"

See attached 

Hi Tracey

for the fulltime workers we tick \"equals 2.9203 per pay period\", for the part-time hourly worker we in the past ticked \"equals 7.6923% of gross hours\"

See attached 

HI again

Just looking at the Entitlements page, we only have set up annual leave accrual as fixed hour. Am now thinking that because we don't have % accrual in there , that is why things revert??

Even though in the individuals setup, there is the option to choose fixed or %. Hope I'm making sense

HI again

Just looking at the Entitlements page, we only have set up annual leave accrual as fixed hour. Am now thinking that because we don't have % accrual in there , that is why things revert??

Even though in the individuals setup, there is the option to choose fixed or %. Hope I'm making sense

Hi StewartN 

You need to have two separate entitlement categories -

Then click on Employee at the top of the Entitlement Information window and link the employees to the applicable category.

If you are in the Employee Card>>Entitlements tab and open the Holiday Leave Accrual category this opens the same window that you open by clicking on Payroll Categories>>Entitlement tab. So any changes you make in that window will affect all linked employees, it is not specific to the employee card you open it through.

I hope that helps clarify it for you, let me know if you need further help.

Hi  

You need to have two separate entitlement categories -

Then click on Employee at the top of the Entitlement Information window and link the employees to the applicable category.

If you are in the Employee Card>>Entitlements tab and open the Holiday Leave Accrual category this opens the same window that you open by clicking on Payroll Categories>>Entitlement tab. So any changes you make in that window will affect all linked employees, it is not specific to the employee card you open it through.

I hope that helps clarify it for you, let me know if you need further help.

Hi charmaine2,

Thank you for the post, and I'm sorry to hear that you're having an issue submitting the application. I'll be glad to help you with this. Please try to clear the cache of your browser, and if it's still not working, please try to use a different browser. Let me know how it goes.

Please let me know if you need further help.

Kind regards,

Sai 

Hi ,

Thank you for the post, and I'm sorry to hear that you're having an issue submitting the application. I'll be glad to help you with this. Please try to clear the cache of your browser, and if it's still not working, please try to use a different browser. Let me know how it goes.

Please let me know if you need further help.

Kind regards,

Sai 

Hello

I cleared the cache of the browser I was using (Chrome), but it still went to the Whoops, we've hit a snag error.

I then logged in through Edge and it still went to the Whoops, we've hit a snag error.

Hello

I cleared the cache of the browser I was using (Chrome), but it still went to the Whoops, we've hit a snag error.

I then logged in through Edge and it still went to the Whoops, we've hit a snag error.

Hi charmaine2,

Thank you for doing those steps. I'll be sending you a private message to get some information so I can assist you further.

Kind regards,

Sai 

Hi ,

Thank you for doing those steps. I'll be sending you a private message to get some information so I can assist you further.

Kind regards,

Sai 

I replied to the private message yesterday - did you receive it?

Thanks

I replied to the private message yesterday - did you receive it?

Thanks