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MattBedford's avatar
MattBedford
Trusted User
5 days ago
Solved

All invoices missing from MYOB

I have just logged in to create some invoices for today's jobs and all of our invoices are missing. Even when selecting "all of time" to see every invoice we have ever raised, nothing comes up, none ...
  • Earl_HD's avatar
    Earl_HD
    2 days ago

    Hi MattBedford,

    That’s really unusual. If all invoices suddenly aren’t showing, it’s often caused by the page not loading properly or the invoice view not refreshing as expected. First, I’d recommend clearing your browser cache and history to rule out any browser-related issues. If the issue stays the same after that, please send us a private message with your case number or business details so our support team can look into it further. 

    You can also visit this help page for more information about: Viewing invoices


    Regards, 
    Earl

MattBedford's avatar
MattBedford
Trusted User
2 days ago

Hi Earl,

 

Thank you for your reply. We did start with MOCA but it couldn't resolve the issue. I believe you are right and the issue will be in the back end of the software. We currently have a request for support logged, no progress so far (I have the number if you want to have a look). Hoping the team can get it sorted today as we have not been able to raise any invoices last Friday or today for the work we have done for our clients. 

 

Regards,

Matt

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