Invoice Missing Information

Question

Hello, I have just upgraded my customised invoice form and have sent a test invoice. When the test invoice is sent from the desktop app all of the custom information is missing.

if I send it off the web version the information is there.

I don't use the web version so really need to work out how to fix this. I've attached a picture to show all the missing detail.

Thanks.

princess_r · Answer

Hi Hazel-01,
&nbsp;
Welcome to the Community Forum!
&nbsp;
It's definitely odd that your newly created customised form isn't showing the necessary details when testing from the desktop app. Since it works fine on the web version, I recommend clearing the AccountRight cache on your desktop app. This often resolves odd behaviour.
&nbsp;
If clearing the cache doesn't help, you can recreate the customised form.&nbsp;
&nbsp;
Cheers,
Princess

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