Accountright and invoices now missing logo when emailing
Hi,
I am using account right and all of a sudden the emails are going out blank with no logo when sent directly from myob, they where working fine up until yesterday.
Since there is no ETP reported in the Payroll Reporting Centre>>Employment terminations tab, try reversing the pay transaction and reprocessing. There's two sides to payroll transactions, the software side and the STP side. You've got it appearing correctly in the software but not reported in STP, which typically means that the ETP categories weren't set up correctly and the ETP type wasn't selected when processing the termination pay.
If you reverse the first employee's termination pay you're reversing that transaction as it was originally recorded, the original and the reversal will then cancel each other out. When you reprocess the pay you'll be left with one correct transaction reported through STP (fingers crossed). Make sure when you reprocess that you get the ETP Benefit Type button and you select the applicable ETP in that window.
Let me know how you go or if you need help with the reversal.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
I'm sorry to learn that you're having issues with your invoices. Could we try to troubleshoot by clearing the AccountRight cache and sending the invoice to your personal email to see if the issue persists? Could you please confirm if it's the logo only that is not showing or if it's the whole invoice details? Does this happen too in the AccountRight browser version?
Upon checking, there's been no reported incident regarding this issue. However, I'll consult with the relevant team to figure out the possible cause of this.
Please let me know how you go along and if you require further assistance with this. I'd be delighted to check further on this issue.
Thank you for the update. Please feel free to come back after you've cleared the cache. Let me know how you go along and if you require any further assistance with this. I'd be delighted to assist you.
Just realised that the Cache i cleared may not be correct as the instructions did not take me to the place it said it would , i am using windows and it just took me to a instuctions page no the file folder with accountright folder. how do i find it with windows?
In this matter, kindly recreate the template and use it as the default for your invoice. Then email it again to your personal email to see and check if the issue still happens with the new template.
Regarding clearing the AccountRight cache, please confirm that you were able to follow the steps provided on this link. Were you able to reach step 4 which is to open the MYOB folder? As it should be the same in your windows.
Please let me know how you go along and if you require any further assistance with this. I'm happy to help.
Cheers,
Princess
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emailing","id":"message:840110","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:164565"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:840110"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:840110"},"body":"
Hi,
I am using account right and all of a sudden the emails are going out blank with no logo when sent directly from myob, they where working fine up until yesterday.
Any ideas as to why this is happening?
","body@stringLength":"243","rawBody":"
Hi,
I am using account right and all of a sudden the emails are going out blank with no logo when sent directly from myob, they where working fine up until yesterday.
Any ideas as to why this is happening?
","kudosSumWeight":0,"postTime":"2023-10-06T16:16:13.775+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:840110_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":909},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, I am using account right and all of a sudden the emails are going out blank with no logo when sent directly from myob, they where working fine up until yesterday. Any ideas as to ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:840164"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:840110":{"__typename":"Conversation","id":"conversation:840110","solved":true,"topic":{"__ref":"ForumTopicMessage:message:840110"},"lastPostingActivityTime":"2023-10-19T16:46:27.620+11:00","lastPostTime":"2023-10-19T16:46:27.620+11:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:840110":{"__typename":"ModerationData","id":"moderation_data:840110","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:840110_1":{"__typename":"Revision","id":"revision:840110_1","lastEditTime":"2023-10-06T16:16:13.775+11:00"},"CachedAsset:theme:customTheme1-1743557931325":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931325","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Accountright and invoices now missing logo when emailing","moderationData":{"__ref":"ModerationData:moderation_data:840164"},"body":"
I'm sorry to learn that you're having issues with your invoices. Could we try to troubleshoot by clearing the AccountRight cache and sending the invoice to your personal email to see if the issue persists? Could you please confirm if it's the logo only that is not showing or if it's the whole invoice details? Does this happen too in the AccountRight browser version?
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Upon checking, there's been no reported incident regarding this issue. However, I'll consult with the relevant team to figure out the possible cause of this.
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Please let me know how you go along and if you require further assistance with this. I'd be delighted to check further on this issue.
I'm sorry to learn that you're having issues with your invoices. Could we try to troubleshoot by clearing the AccountRight cache and sending the invoice to your personal email to see if the issue persists? Could you please confirm if it's the logo only that is not showing or if it's the whole invoice details? Does this happen too in the AccountRight browser version?
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Upon checking, there's been no reported incident regarding this issue. However, I'll consult with the relevant team to figure out the possible cause of this.
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Please let me know how you go along and if you require further assistance with this. I'd be delighted to check further on this issue.
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Cheers,
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Princess
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Hi ,
Yes it is all pre set information on the invoice, i will try to clear the cache first and see how it goes, they print ok but not email.
Yes it is all pre set information on the invoice, i will try to clear the cache first and see how it goes, they print ok but not email.
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Thank you for the update. Please feel free to come back after you've cleared the cache. Let me know how you go along and if you require any further assistance with this. I'd be delighted to assist you.
Thank you for the update. Please feel free to come back after you've cleared the cache. Let me know how you go along and if you require any further assistance with this. I'd be delighted to assist you.
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Cheers,
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Princess
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Hi,
Cleared the cache and tried to email again form was still without logo's etc.
tried to emai from Web browser the form is still blank, however i can print from both and form is correct.
Cleared the cache and tried to email again form was still without logo's etc.
tried to emai from Web browser the form is still blank, however i can print from both and form is correct.
Any further idea's?
Thanks for your help with this.
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Hi,
Just realised that the Cache i cleared may not be correct as the instructions did not take me to the place it said it would , i am using windows and it just took me to a instuctions page no the file folder with accountright folder. how do i find it with windows?
Just realised that the Cache i cleared may not be correct as the instructions did not take me to the place it said it would , i am using windows and it just took me to a instuctions page no the file folder with accountright folder. how do i find it with windows?
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In this matter, kindly recreate the template and use it as the default for your invoice. Then email it again to your personal email to see and check if the issue still happens with the new template.
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Regarding clearing the AccountRight cache, please confirm that you were able to follow the steps provided on this link. Were you able to reach step 4 which is to open the MYOB folder? As it should be the same in your windows.
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Please let me know how you go along and if you require any further assistance with this. I'm happy to help.
In this matter, kindly recreate the template and use it as the default for your invoice. Then email it again to your personal email to see and check if the issue still happens with the new template.
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Regarding clearing the AccountRight cache, please confirm that you were able to follow the steps provided on this link. Were you able to reach step 4 which is to open the MYOB folder? As it should be the same in your windows.
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Please let me know how you go along and if you require any further assistance with this. I'm happy to help.
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Cheers,
\n
Princess
\n
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Hi Princess_R
I have now resolved the issue, apparently in the print/email invoices area the default invoice had changed to a blank page, not sure why but once the correct template was applied it fixed the issue.
I have now resolved the issue, apparently in the print/email invoices area the default invoice had changed to a blank page, not sure why but once the correct template was applied it fixed the issue.
Thank you for your assistance, much appreciated!
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