Forum Discussion

Karadoc's avatar
Karadoc
Experienced Cover User
2 years ago

Accountright and invoices now missing logo when emailing

Hi, I am using account right and all of a sudden the emails are going out blank with no logo when sent directly from myob, they where working fine up until yesterday.    Any ideas as to why this i...
  • Karadoc's avatar
    Karadoc
    2 years ago

    Hi Princess_R

     

    I have now resolved the issue, apparently in the print/email invoices area the default invoice had changed to a blank page, not sure why but once the correct template was applied it fixed the issue.

     

    Thank you for your assistance, much appreciated!

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Karadoc,

 

Thank you for your post.

 

I'm sorry to learn that you're having issues with your invoices. Could we try to troubleshoot by clearing the AccountRight cache and sending the invoice to your personal email to see if the issue persists? Could you please confirm if it's the logo only that is not showing or if it's the whole invoice details? Does this happen too in the AccountRight browser version?

 

Upon checking, there's been no reported incident regarding this issue. However, I'll consult with the relevant team to figure out the possible cause of this.

 

Please let me know how you go along and if you require further assistance with this. I'd be delighted to check further on this issue.

 

Cheers,

Princess

Karadoc's avatar
Karadoc
Experienced Cover User
2 years ago

Hi,

 

Cleared the cache and tried to email again form was still without logo's etc.

tried to emai from Web browser the form is still blank, however i can print from both and form is correct.

Any further idea's?

 

Thanks for your help with this.

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