Forum Discussion

Hazel-01's avatar
Hazel-01
2 months ago

Invoice Missing Information

Hello, I have just upgraded my customised invoice form and have sent a test invoice.  When the test invoice is sent from the desktop app all of the custom information is missing.   if I send it ...
missing data
  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi Hazel-01,

     

    Welcome to the Community Forum!

     

    It's definitely odd that your newly created customised form isn't showing the necessary details when testing from the desktop app. Since it works fine on the web version, I recommend clearing the AccountRight cache on your desktop app. This often resolves odd behaviour.

     

    If clearing the cache doesn't help, you can recreate the customised form. 

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

Hi Hazel-01,

 

Welcome to the Community Forum!

 

It's definitely odd that your newly created customised form isn't showing the necessary details when testing from the desktop app. Since it works fine on the web version, I recommend clearing the AccountRight cache on your desktop app. This often resolves odd behaviour.

 

If clearing the cache doesn't help, you can recreate the customised form. 

 

Cheers,

Princess

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