Item Information Page Missing clickable arrows

Hi IdaS1 ,

Thanks for your detailed post with screenshots.

One reason this issue might occur is due to a change in user access. For me to investigate this for you, could you please provide the last four digits of your Serial Number and Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

Hi Earl

Serial number last 4 digits 0197 & company file ID is 1. 

Thanks

Ida 

Hi Earl

Thanks, I've cleared cache but the changes you made doesn't appear to have fixed the issue. 

Regards

Ida 

Hi Earl

Appears restarting my PC, the changes you made has now fixed the issues, I am able to see the clickable blue arrows. 

Thank you

Ida 

Hi has this been resolved? Having the exact same issue.

Thanks.

No, still having the same issue. MYOB suggested I uninstall and reinstall MYOB on my desktop. I haven't yet tried whether that resolves it. The arrows tend to appear and disappear, but although you cannot see the arrows, if you know the where the arrows are supposed to be, it can still be clicked - that's my workaround for now. 

Hi All,

Thank you for your patience. We recommend trying the solution provided by our support team by uninstalling and reinstalling the software to see if it resolves the issue.  If the problem continues, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further investigation.

Regards,

Sai