Forum Discussion

Trusted User

6 months ago

Item Information Page Missing clickable arrows

Good afternoon I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop ...

Desktop

Earl_HD
6 months ago
Hi IdaS1 ,

Thank you for providing the additional information. I've made some changes on the backend to address the issue. I recommend clearing your AccountRight cache first, then logging out and back in again to see if the issue persists.

Clearing the AccountRight Cache

Regards,
Earl

IdaS1

Trusted User

Hi Earl

Serial number last 4 digits 0197 & company file ID is 1.

Thanks

Ida

Earl_HD

MYOB Moderator

6 months ago

Hi IdaS1 ,

Thank you for providing the additional information. I've made some changes on the backend to address the issue. I recommend clearing your AccountRight cache first, then logging out and back in again to see if the issue persists.

Clearing the AccountRight Cache

Regards,
Earl

IdaS1
Trusted User
6 months ago
Hi Earl

Thanks, I've cleared cache but the changes you made doesn't appear to have fixed the issue.

Regards
Ida
Spikedog
2 months ago
Hi has this been resolved? Having the exact same issue.

Thanks.
- IdaS1
  Trusted User
  2 months ago
  No, still having the same issue. MYOB suggested I uninstall and reinstall MYOB on my desktop. I haven't yet tried whether that resolves it. The arrows tend to appear and disappear, but although you cannot see the arrows, if you know the where the arrows are supposed to be, it can still be clicked - that's my workaround for now.
- Isaiah_C
  MYOB Moderator
  2 months ago
  Hi All,
  
  Thank you for your patience. We recommend trying the solution provided by our support team by uninstalling and reinstalling the software to see if it resolves the issue. If the problem continues, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further investigation.
  
  Regards,
  
  Sai